Privacy policy
This Privacy Policy governs the manner in which United Pacific Industries (UPI), trading as Thermoskin ("Thermoskin," "we," "our," or "us"), collects, uses, maintains, and discloses information collected from users ("Users" or "you") of our website, applications, products, and services (collectively, the "services"). This Privacy Policy applies to all Users accessing or using our Services.
2. Information Collection
1.1 Personal Identification Information: We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our website, register on our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with our services. The personal identification information we collect may include but is not limited to, your name, email address, postal address, phone number, and payment details.
1.2 Non-personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our services. Non-personal identification information may include the browser name, the type of computer or device used, technical information about Users' means of connection to our services, such as the operating system, internet service providers utilised, and other similar information.
2. Information Use
2.1 Personal Identification Information: We collect and use Users' personal identification information for the following purposes:
To process and fulfill orders: We may use the information provided by Users to process and deliver orders, communicate regarding purchases, and provide customer service.
To send periodic emails: We may use the email address provided by Users to send information and updates related to their orders, as well as occasional company news, updates, or promotional materials. Users can unsubscribe from receiving such emails at any time.
2.2 Non-personal Identification Information: We may collect and use non-personal identification information for the following purposes:
- To improve customer service: Information collected helps us respond to customer service requests and support needs more efficiently.
- To personalize user experience: We may use information to understand how Users as a group use the services, enabling us to enhance and customize the user experience.
- To improve our services: Feedback provided by Users helps us improve our products, services, and website features.
- Promotions: Enter you into and manage our competitions and promotions.
3. Information Protection
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of Users' personal information, username, password, transaction information, and data stored on our services.
4. Sharing Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
5. Third-party Websites
Users may find advertising or other content on our Services that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Services. Browsing and interaction on any other website, including websites that have a link to our Services, are subject to that website's own terms and policies.
Online - Cookies
Web servers may receive cookies from our web server in order to improve the functionality of our website, remarketing and for security purposes. These cookies do not store any personal information, are not stored on your hard drive and expire when you exit your web browser.
Changes to this Privacy Policy
Thermoskin has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this Privacy Policy periodically and become aware of modifications.
User Acceptance of these Terms
By using our Services, Users signify their acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Services. Your continued use of the Services following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of our Services, or your dealings with us, please contact us at:
The Privacy Officer
Andrew Hopkins
United Pacific Industries
10 Eastspur Court
Kilsyth VIC 3137
Australia
Phone: +61 3 97617599
Toll-Free: 1800 188 019 (Australia Only)
Email: andrew@upi.com.au
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible. You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: enquiries@oaic.gov.au.
The last update to this document was 22 May 2023.
