Hi Sharon, we’re sorry to hear the brace didn’t meet your expectations.
This style has been part of our range for many years and is designed to provide targeted support, but from your description it sounds like the fit may not have been quite right, which can affect both comfort and effectiveness. Sizing and correct adjustment can make a big difference with this type of support.
We’d really like the opportunity to help make this right. Please reach out to our support team with a few images of the product and how it’s fitting. In line with our 30-day return policy, we can assess the item and assist you with a suitable resolution, whether that’s a replacement or refund.