Hi Shirley, thanks for your feedback, we’re sorry to hear this was frustrating.
Just to clarify, the stabilisers are housed within sewn-in pouches that are secured at the top and bottom, but each pouch has a side opening designed for removal. As noted in the instructions, bending the knee while wearing the brace can make these openings easier to access, allowing the stabilisers to slide out without needing to undo any stitching.
It sounds like this may not have been clear, and we appreciate you calling it out. We're always happy to guide through it step-by-step over the phone or via email to make things easier.