I have a number of Thermoskin products and all have been AOK.
I recently bought a new left Thermal Wrist Support (XL) direct online - which arrived very promptly within a few days.
BUT, I am disappointed to see that the main large logo on the top of the wrist - is very misaligned and out of place.
Perhaps it might seem inconsequential to you - but to me, it's extremely awkward looking and annoys me no end every time I look at it.
Perhaps it's just a 'Symmetry and Ordering OCD' kicking in with me - but I think it shows a lack of quality control on your part.
Here's a photo showing your ad version & the one on my wrist.
PS. In all other respects I am perfectly happy with the thermal wrist wrap - it's effective and really helps relieve arthritic pain in the wrist
PPS I can't return it because I cut the 'frayed' stitched tags off the inside before I put it on.